Fresh Floors LA – Privacy Policy

 

 

Last updated: 11/20/2025
Fresh Floors LA (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, book an appointment, or use any service provided by Fresh Floors LA.

 

By using our website or services, you agree to the terms described in this Privacy Policy.

 

1. Information We Collect

 

A. Information You Provide Directly

We may collect the following information when you:
• Request a quote
• Submit a contact form
• Book a walkthrough
• Make a payment
• Communicate with us by phone, email, SMS, or website chat

 

This information may include:

 

Full name

Phone number

Email address

Service address

Business name (for commercial clients)

Photos or videos of your property

Payment information (processed securely through Stripe — we do not store card numbers)

Any notes or details you provide about your space or cleaning needs

 

B. Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

IP address

Browser type

Pages viewed

Date/time of visit

Device information

This data is used to improve website performance and user experience.

 

2. How We Use Your Information

We use collected information for the following purposes:
• To provide quotes and schedule walkthroughs
• To send invoices, receipts, and service confirmations
• To process payments securely
• To communicate about your appointment or booking
• To manage recurring or contract services
• To respond to questions or customer support requests
• To improve marketing, website performance, and service quality
• To comply with legal and tax requirements

We never sell your information.

 

3. Sharing Your Information

We may share your information only in the following cases:

• Service Providers
Payment processors (such as Stripe), scheduling platforms, and business software that help us operate.

• Legal Requirements
If required to comply with a court order, law, or government request.

• Business Operations
If Fresh Floors LA undergoes a business transfer or reorganization.

We do not share, sell, or rent your information to third-party marketing companies.

 

4. Payment Information

Payments are securely processed through Stripe or other trusted payment processors.
Fresh Floors LA does not store your complete credit card number.

All payment information is encrypted and handled according to PCI security standards.

 

5. Communications (SMS, Email, Calls)

By providing your phone number or email, you consent to receive:
• Appointment confirmations
• Quote updates
• Invoice reminders
• Job follow-ups
• Service-related notifications

You may opt-out at any time by replying STOP (SMS) or by contacting us directly.

 

6. Cookies & Tracking

Our website may use cookies to:
• Improve loading speed
• Remember your preferences
• Analyze site traffic
• Improve user experience

You can disable cookies in your browser settings if desired.

 

7. Data Retention

We keep your information only as long as necessary to:
• Provide services
• Maintain accurate financial records
• Comply with legal and tax obligations

After this period, information may be securely deleted or anonymized.

 

8. Your Rights

Depending on your location, you may have the right to:
• Access the information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Restrict certain forms of processing

To exercise these rights, contact us using the information below.

 

9. Security

We take security seriously and use industry-standard measures to protect your information.
However, no method of transmission over the Internet is 100% secure.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last updated” date.

 

11. Contact Us

If you have questions about this Privacy Policy or want to request data deletion or modification, contact us at:

Fresh Floors LA
Email: service@freshfloorsla.com
Phone: 866-603-3352
Website: https://freshfloorsla.com